Customers may request to cancel an order at any time before the order has been completed or delivered.
If the order has not yet been fulfilled, a refund may be issued upon request.
Orders That Cannot Be Completed
In the event that StarCitizenShop is unable to complete an order due to availability or operational reasons, the customer will be notified and a full refund will be issued.
Delivered Orders
Due to the nature of digital products and online delivery, once an item has been successfully delivered and accepted, the transaction is considered completed.
For this reason, refunds or returns may not be possible once delivery has been confirmed.
Refunds may only be considered in cases where delivery cannot be completed or an error occurs during fulfillment.
Refund Processing Time
Approved refunds are typically processed within 1–3 business days.
However, the time required for the refund to appear in your account may vary depending on your bank or payment provider.
In-Game Functionality
Some products available through this website are intended for use within the video game Star Citizen.
Changes made by the game developer, including adjustments to gameplay systems, items, or features, are outside the control of StarCitizenShop.
Issues related to in-game functionality should be addressed directly with the game developer.
Product Information
Certain items may have specific characteristics depending on how they were originally obtained or configured.
Customers are encouraged to review all product information carefully before making a purchase.
StarCitizenShop is not responsible for misunderstandings that occur when product descriptions are not reviewed prior to purchase.
Development Status of Game Content
Star Citizen is currently under active development. Some ships, vehicles, or items may not yet be fully available in the game.
In some cases, alternative in-game assets may be temporarily provided by the game developer until the final content becomes available.
StarCitizenShop has no control over the development decisions of the game developer.
Disclaimer
Star Citizen is currently in an alpha development stage and may contain bugs, changes, or unfinished content.
The game developer may modify ships, vehicles, items, or related features at any time as part of the ongoing development process.
StarCitizenShop is not responsible for any changes made by the game developer.
Contact Us
If you have any questions regarding refunds or orders, please contact our support team.
